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Deputy Returning Officer and Poll Clerk Guidebook – Ordinary Poll

Other situations (for deputy returning officers)

Elector's face is covered

Option 1: They decide to take off their face covering

Serve elector following regular process

Option 2: They decide to keep their face covered, show 2 pieces of ID and take an oath

  • read oath 1 to elector — Book of Oaths p. 5
  • in Poll Book p. 4 (on the list) or p. 12 (not on the list), Poll Clerk writes Elector information and ticks box for oath 1 next to their name
  • serve elector following regular process

Request for elector to take oath 1 or 2

Electors can't be asked to take an oath after they receive a ballot.

Note: if the elector refuses to take the oath, do not give them a ballot. They can appeal to the CPS who will then decide whether or not they have to take the oath. See your CPS for instructions
  1. Read oath to elector — Book of Oaths p. 5
  2. In Poll Book p. 4 (on the list) or p. 12 (not on the list), Poll Clerk
    • writes Elector information
    • ticks oath 1 or oath 2 box
  3. Serve elector following regular process

Difficult candidates' representatives

If a representative challenges several electors or disobeys the guidelines

  1. Take representative aside and ask them to explain their reasons for objecting
  2. Resolve situation as calmly as possible
  3. Remind them they have to respect Guidelines for Candidates' Representatives EC 20045
  4. Ask CPS for help if they repeatedly challenge electors or disobey guidelines
    Note: you might be asked to write a detailed description
  5. In Poll Book p. 29 (Notable Events), Poll Clerk writes
    • name of candidate
    • short description of situation

Elector wants to be served in French

  1. Say, 'Bonjour,' and give them Bilingual Services Card EC 50140
    Note: the card asks them to show you ID and informs them they need ID to vote
  2. If they are having difficulty, say, 'Un moment s'il vous plaît,' and call CPS over for help

Elector spoiled their ballot

  1. Write 'spoiled' across the back without unfolding it.
    Do not remove the counterfoil
  2. Put it in Spoiled Ballots Envelope EC 50430
  3. Tell elector they only get 1 replacement ballot
  4. Issue them a second ballot
  5. Serve elector following regular process

Elector refuses ballot or protests against candidates

  1. Tell elector there is no process for protesting or refusing a ballot in federal elections
  2. If they still won't go behind the voting screen, politely ask them to give the ballot back and ask them to leave
  3. Remove counterfoil and put ballot in the box. It will be rejected at the count
  4. Poll Clerk
    • draws a line through their name on the list
    • ticks Voted box

Candidate or representative objects to ballot

Note: only during the count

  1. In Poll Book p. 35, Poll Clerk writes
    • name of person objecting
    • reason
  2. On back of ballot, write your initials and objection number
  3. Accept or reject ballot and place it in the appropriate pile. Your decision is final
  4. Poll Clerk ticks accepted or rejected box

Counterfoil still attached to ballot

  1. Don't let anyone see serial number
  2. Remove counterfoil
  3. Tear counterfoil
  4. Put it in plastic bag
  5. Mix ballot in with others
  6. Continue to count ballots

No initials on back of ballot

If you believe you issued it and all ballots are accounted for, write your initials on back, mix it in with others and continue counting. If you do not believe you issued it, put it in the rejected pile.