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Descriptive text of "Overview of Roles" video

Video begins:

The first scene shows a very busy polling place. The information officer is standing at the entrance at the left and greets an elector in the lineup. An elector walks past him toward the Voter Registration Desk. The registration officer is seated and serving an elector so he must wait in line. In the background, two candidate's representatives are seated. They are observing the voting activities at a table where the deputy returning officer and poll clerk are seated. The election officers are serving a male elector while a female elector waits in line. All the while, the central poll supervisor looks on with her clipboard in hand.

"My name is Nathan, and I am an Information Officer. I am the first person electors meet when they arrive at the polling place."

The next shot shows a close-up of the information officer greeting an elector, while another elector waits behind her.

"When electors arrive, I greet them by saying Hello – Bonjour, ask them if they've brought proof of identification and ask to see their voter information card."

The next shot again shows a close-up of the information officer. After checking her voter information card, he directs her to her polling station.

"I send electors with a VIC to their polling station and those who do not, to the registration desk."

The next shot shows the information officer directing another elector to the Voter Registration Desk where the registration officer is seated.

"I only let a few electors in at a time; politely ask those who have already voted to leave, and those waiting in line to move away from voting screens."

The next shot shows the information officer greeting an elector in line while another elector waits behind her. As another elector joins the line, he asks him to wait outside. The elector walks away.

"I provide general information, such as the location of bathrooms, or the accessible entrance."

The next shot shows a side view of the information officer giving directions to an elector. In the background, the registration officer is seated at his desk.

"I also greet candidates and their representatives and direct them to the Central Poll Supervisor."

The next shot shows the information officer directing a male candidate's representative to the central poll supervisor. She appears from the right and greets him.

"On election day, I collect forms that contain information on who voted from each poll clerk every 60 minutes…"

The next shot is a close-up of the poll clerk's hands signing a form. It then changes to the information officer facing the table where the deputy returning officer and poll clerk are seated. The poll clerk tears the same form from a pad and gives it to the information officer who then walks away with the document in hand.

"…and give them to representatives when they request them."

The next shot shows the information officer with the candidate's representative at a table covered with documentation and folders. He removes a form a folder and gives it to the representative who then walks away.

The screen fades to white and then transitions to the next shot.

"My name is Tom and I am a Registration Officer."

The next shot shows another elector approaching the registration officer who is seated at this desk.

"When electors arrive at my desk, I ask them for their name and address, and check to see if they are already on the list. If they are, I send electors on the list to their polling station."

The shot shows the registration officer and elector talking. The registration officer checks the list and nods. He then points the elector to his polling station. The elector walks away.

"I prepare certificates for electors who need to be added to the list or who need their information corrected. Most electors, however, are already on the list and their information is correct."

The next shot again shows the registration officer serving other electors, first with a man, then a woman, followed by two men. He checks the list and nods. He points the last two electors to their polling station.

"I make sure electors who are not on the list, are at the correct polling place before I prepare a certificate."

The next shot shows the registration officer and a female elector talking. He checks his guidebook at the same time.

"To do this, I find their address on the poll key, which is a list of all addresses and polling stations in my electoral district."

The scene continues with the registration officer consulting the Poll Key while talking to the elector. An image of a page in the Poll Key overlays the middle of the screen while the scene blurs behind it. The image disappears and the scene clears.

"Once I confirm an elector needs a certificate, I pre-fill it out, give it to the elector and direct them to the appropriate polling station."

The scene continues with the registration officer checking the elector's proof of identification. He fills out a certificate, gives it to her and directs her to her polling station.

"If candidates or their representatives come to my desk, I greet them, check their form, and show them where they can sit to observe."

The next shot shows the registration officer seated at his desk, alone. He then stands up to greet and shake hands with the candidate's representative who appears at the left. The registration officer checks his badge and shows him where to sit.

"If anyone expresses a concern, we direct them to Gerry, the Central Poll Supervisor."

The next shot shows a female elector approaching the registration officer seated at his desk. He nods his head while listening to her. He then points off-screen and she walks away.  

The screen fades to white and then transitions to the next shot.

"My name is Gerry, the Central Poll Supervisor, and I oversee this polling place. Part of my job is to make sure Nathan and Tom carry out procedures properly and follow the steps in their guidebooks."

The next shot shows the Voter Registration Desk where the registration officer is seated. The information officer is standing at the right while the central poll supervisor is standing at the left. All three consult their respective guidebook while the central poll supervisor is speaking to them.





Descriptive text of "Serve Electors" video

The video begins:

The scene shows the information officer standing at the entrance waving his hand inviting electors to come in.

"You are the first points of contact for electors so your jobs are very important".

The registration officer is sitting at his table and is speaking with someone who is not shown on the screen.

"You make the voting process possible by ensuring electors are ready to vote before they reach their polling station".

We go back to the information officer who is speaking with two electors.

"As information officer, greet the elector by saying "Hello, Bonjour" and ask if the elector brought proof of identification".

The first elector shows the information officer her Voter Information Card and is directed to her polling station.

"If the elector brought a Voter Information Card and has sufficient proof of ID and address, direct the elector to the polling station indicated on the back".

The next elector then makes her way towards the information officer.

Transition to animation that:

Shows the polling site and the information officer with an elector and election officers at their tables: the registration officer, the poll clerk, the deputy returning officer and the central poll supervisor and an elector are standing in front of them. Two candidates' representatives are also seated on their chairs.  

"Remind the elector to have proof of ID ready".

Transition to video that:

Shows the information officer and an elector who is searching for her proof of identification but cannot seem to find it. Then, the information officer hands her the "Have your ID ready" sheet, the image of which is overlaid on the screen.

"If the elector has no proof of ID, hand a HAVE YOUR ID READY sheet and ask the elector to return with acceptable ID".

While the information officer explains the sheet to her, the elector starts looking for her ID again and finds it. The information officer checks it and then sends her to the deputy returning officer. The following phrase appears at the top right of the screen: "Only a Deputy Returning Officer can decide what is acceptable ID".

"If the elector has ID but is not sure if it's acceptable, you can help but remember that only the deputy returning officer has the final say".

Transition to animation that:

Shows the elector leaving the information officer and going towards the table at which are seated the polling clerk and the deputy returning officer.

A title page appears showing the words "Serve Electors – List of Electors"

"If the elector does not have a Voter Information Card…"

Transition to video that:

Shows the information officer speaking with an elector and the image of the alphabetical list of electors that is overlaid on the screen and a red circle that is drawn around the elector's name. The information officer then directs the elector to her polling station. The following phrase appears at the bottom right of the screen: "Remind the elector that ID is necessary".

…ask for their name and address and search the Alphabetical List of Electors. If on the list, direct the elector to the right polling station".

Transition to animation that:

Shows election officers at their respective places, two candidates' representatives seated and an elector leaving the deputy returning officer's table and another elector approaching it.

‘If the elector is not on the list…,"

Transition to video that:

Shows the information officer speaking with an elector. The words "not on the list", "name is already crossed off" and "information differs" appear on the top right-hand side of the screen. The information officer directs the elector towards the registration officer.

"…their name is already crossed off or if the information given differs from the information on the list, send the elector to the registration officer".

Transition to animation that:

Shows once again election officers at their respective places, the candidates' representatives seated and the elector moving towards the registration desk. She stops and then goes to deputy returning officer and another elector is making his way to the registration officer, from the information officer. The following phrase appears at the bottom right of the screen: "Remind the elector that ID is necessary".

Transition to video that:

Shows an elector arriving at the registration officer's desk who greets him and starts looking for his name on the list of electors and then directs the elector to his polling station.

"Upon arriving at your registration desk, greet the elector by saying "Hello, Bonjour" and ask for their name and address to check if the elector is already on the Alphabetical List of Electors and can vote at your polling place".

"If the elector is on the list, and the name and address match exactly what you received, direct the elector to right polling station".

Transition to animation that:

Shows election officers at their respective places, the candidates' representatives seated and the elector goes from the registration desk to the deputy returning officer. The following phrase appears at the bottom of the screen: " Remind the elector that ID is necessary".

A title page appears showing the words "Serve Electors – Poll Key and List of Polling Sites"

Transition to animation that: shows an elector going from the information officer to the registration officer.

Transition to video that:

Show the elector talking to the registration officer. He looks for her name on the list of electors and the image of the poll key is overlaid on the screen and the registration officer continues to search the list of electors. The image of the "registration certificate" is overlaid on the left side of the screen and then disappears. The registration officer then directs the elector to her polling station.

"If the elector is not on the list, consult the Poll Key to determine the polling station that corresponds to the elector's address and to confirm the elector can vote at your polling place. If the elector is at your polling place, pre-fill a registration certificate and direct the elector to the right polling station."

Transition to animation that:

Shows election officers at their respective places, the candidates' representatives seated and the elector goes from the registration desk to the deputy returning officer. Another elector goes from the information officer to the registration officer. The following phrase appears at the bottom right of the screen: "Remind the elector that ID is necessary".

"If the elector's polling station…"

Transition to video that:

Shows the registration officer who is searching the list of electors for the name of the elector standing in front of him. The officer then picks up the "List of polling sites" sheet, the image of which is overlaid on the screen. He shows the sheet to the elector and directs her to the central poll supervisor.

"…is not at your polling place, find where the elector should vote on the List of Polling Sites and check with the central poll supervisor before sending the elector to that location".

Transition to animation that:

Shows once again election officers at their respective places, the candidates' representatives seated and the elector goes from the registration desk to see the central poll superviser who appears before the central poll supervisor.

A title page appears showing the words "Serve Electors – Errors on the list and name crossed off"

 

"If the elector is on the list…"

Transition to video that:

Shows an elector appearing before the registration officer and the latter welcoming him, then looks for his name on the alphabetical list of electors and finds it. An image of the correction certificate is overlaid on the screen. The registration officer fills out the correction certificate and directs the elector to his polling station

"...but the name and address does not match exactly what you received, ask the elector to confirm the ID, pre-fill a Correction Certificate to correct any errors on the list and direct the elector to the right polling station".

Transition to animation that:

Shows once again the election officers at their respective places, the candidates' representatives seated and the elector goes from the registration officer to the deputy returning officer and another elector who appears before the registration officer. The following phrase appears at the bottom of the screen: " Remind the elector that ID is necessary".

"If the elector is on the list…"

Transition to video that:

Shows an elector who appears before a registration officer who begins to look for her name on the list of electors. The letters "S or X" appear on the screen and the registration officer who is looking for a correction certificate as the image of the certificate is overlaid on the screen. The registration officer then fills out the correction certificate.

"…but the name is crossed off with code S or X, pre-fill a Correction Certificate and direct the elector to the right polling station".

Transition to animation that:

Shows once again election officers at their respective places, the candidates' representatives seated and the elector goes from the registration officer to the deputy returning officer and another elector who arrives at the registration officer's table. The following words appear at the bottom of the screen: "Remind the elector that ID is necessary".

"If the elector is on the list…"

Transition to video that:

Shows the registration officer speaking to an elector and the letters M-, T-, R appear on the screen and the registration officer picking up a registration certificate as an image of the certificate is overlaid on the screen. The officer fills in the certificate and hands it to the elector.

"…but the name is crossed off with code M-, T- or R, pre-fill a Registration Certificate and direct the elector to the right polling station".

Transition to animation that:

Shows once again election officers at their respective places, the candidates' representatives seated and the elector goes from the registration officer to the deputy returning officer and another elector appearing before the registration officer. The following words appear at the bottom of the screen: "Remind the elector that ID is necessary".

A title page appears showing the words "Serve Electors – Oath of Residence Certificate"

Transition to animation that shows once again election officers at their respective places, the candidates' representatives seated and two electors going from the information officer to the registration officer.

"Finally, your job…"

Transition to video that:

Shows the registration officer at his table speaking with two electors, one of whom will be attesting to the address of the other elector. An Oath of Residence Certificate  form is overlays the shot. The officer then begins searching the list of electors for the names of both electors, then turns to one of the electors and shakes his head from left to right.

"…is also to pre-fill the Oath of Residence Certificate for an elector who has another elector attest to their address".

"Find the elector and the elector attesting to their address on the list to confirm they belong to the same polling division. If they don't, tell the elector to find someone else to attest".

Transition to animation that:

Shows once again election officers at their respective places, the candidates' representatives seated and the two electors leaving the polling site. They come back and go to the information officer and again, to the registration officer.

"If one or both electors…"

Transition to video that:

Shows once again the registration office at his desk speaking to the same two electors as before, one of whom will be attesting to the address of the other elector. The officer then finds the names of the electors on the poll key, picks up a registration certificate, the image of which is overlaid on the screen, then fills in the certificate and directs the two electors to their polling station.

"…are not on the list, find their address on the Poll Key, confirm both electors belong to the same polling division, pre-fill a Registration Certificate for whoever is not on the list…".

Transition to animation that:

Shows once again election officers at their respective places, the candidates' representatives seated and the two electors making their way to their polling station. The following words appear at the bottom of the screen: "Remind the elector that ID is necessary".

"…and direct them to the polling station".

Transition to video that:

Shows the two electors at the deputy returning officer and polling clerk's table. One elector shows the registration certificate to the deputy returning officer, who asks him to sign the certificate, then signs it herself and gives it to the poll clerk.  The deputy returning officer then indicates to one elector that he should go behind the voting screen.

"Knowing where to direct the elector and which of the forms to pre-fill will help fast track the voting process".

Transition to animation that:

Shows once again election officers at their respective places, the candidates' representatives seated, one elector heading toward the voting screen and another elector speaking to the deputy returning officer. The image of the Information Officer Guidebook and the image of the Registration Officer Guidebook are overlaid side by side on the screen.

"REMEMBER – if you're unsure, check your guidebook".





Descriptive text of "Tasks (Advance Polls)" video

The video begins:

The opening scene shows the inside of the polling place where the information officer is standing and the registration officer is sitting at his desk. They are talking to electors who are off-screen.

"Here are a few tasks election officers must complete to keep the polling place running as smoothly as possible throughout the day."

The next shot shows electors lined up in front of the information officer. In the background, an elector is standing at the voting desk where the poll clerk and the deputy returning officer are seated. Two candidates' representatives are seated along the wall next to the desk. The information officer gestures to the last elector in line to wait outside.

"Allow only a few electors inside the polling place at a time."

The next shot shows the registration officer at his desk, filling out a form for the elector in front of him. Another elector arrives at the side of the table, invading the privacy of the elector being served. The registration officer politely asks her to wait behind the line on the floor.

"Ask electors waiting at a polling station or a registration desk to stand behind the line on the floor and to move away from the voting screens."

The next shot shows a side shot of the voting desk and the voting screen. Two candidates' representatives are seated along the wall on the left of the frame. The elector who just voted drops her ballot into the ballot box. The deputy returning officer and the poll clerk are seated at their desk, having just served the elector. The deputy returning officer puts a torn counterfoil inside a plastic bag. Another elector arrives and hugs the elector who voted as they know each other. The information officer arrives and asks the elector who voted to leave.

"Politely ask electors who voted already to leave the premises. Following these instructions maintains order and privacy."

Transition to animation: the universal symbols for washroom, public telephone and emergency exits animate one after the other.

Transition back to video: the information officer directs an elector to the washroom . The registration officer is in the background.

"You should know where the washrooms, public telephone and the emergency exits are located in case an elector asks or in the case of an emergency."

The next scene is outside the polling place during the winter. An information officer greets a woman in a wheelchair and opens the door to give her access.

"You should also know where the accessible entrances are located and be prepared to open and hold the door for electors with reduced mobility if there is no such entrance."

The next shot is also shot outside the polling place during the winter. A photographer arrives and wishes to enter. The information officer signals him to stop. The photographer shows him his media pass.

"Generally, the media is not allowed inside the polling place but they can take pictures from the entrance if they are not blocking access to electors."

The next scene is inside the polling place and shows a different information officer approaching the central poll supervisor who is talking with the poll clerk at his desk. The deputy returning officer is seated next to him, an elector is behind the voting screen and two candidate's representatives are seated along the wall next to the desk. The information officer explains the situation outside.

"If anyone from the media arrives, let the central poll supervisor know immediately to confirm with the office that the media are indeed allowed."

The final shot shows a very busy polling station. The information officer directs electors. In the background, the poll clerk and the deputy returning officer, seated at their desk, serve electors. T wo candidates' representatives are seated along the wall next to the desk. The central poll supervisor checks her notes. The registration officer fills out a form for an elector .

"Being active and proactive in directing traffic will help reduce line-ups and make sure electors are served as efficiently as possible."





Descriptive text of "Tasks (Ordinary Polls)" video

The video begins:

The opening scene shows the inside of the polling place where the information officer is standing and the registration officer is sitting at his desk. They are talking to electors who are off-screen.

"Here are a few tasks election officers must complete to keep the polling place running as smoothly as possible throughout the day."

The next shot shows electors lined up in front of the information officer. In the background, an elector is standing at the table where the poll clerk and the deputy returning officer are seated. Two candidates' representatives are seated along the wall nearby. The information officer gestures to the last elector in line to wait outside.

"Allow only a few electors inside the polling place at a time."

The next shot shows the registration officer at his desk, filling out a form for the elector in front of him. Another elector arrives at the side of the table, invading the privacy of the elector being served. The registration officer politely asks her to wait behind the line on the floor.

"Ask electors waiting at a polling station or a registration desk to stand behind the line on the floor and to move away from the voting screens."

The next shot shows a side view of the table where the poll clerk and deputy returning officer are seated. The voting screen is behind them. Two candidates' representatives are seated along the wall on the left of the frame. The elector who just voted drops her ballot into the ballot box. The deputy returning officer puts a torn counterfoil inside a plastic bag. Another elector arrives, hugs the elector who voted as they know each other. As they strike a conversation, the information officer arrives and asks the elector who voted to leave. The elector walks away.

"Politely ask electors who voted already to leave the premises. Following these instructions maintains order and privacy."

Transition to animation: the universal symbols for washroom, public telephone and emergency exits animate one after the other.

Transition back to video: the information officer directs an elector to the washroom with the registration officer in the background.

"You should know where the washrooms, public telephone and the emergency exits are located in case an elector asks or in the case of an emergency."

The next scene is shot outside the polling place during the winter. An information officer greets a woman in a wheelchair and opens the door to let her in.

"You should also know where the accessible entrances are located and be prepared to open and hold the door for electors with reduced mobility if there is no such entrance."

The outside scene continues. A photographer arrives and wishes to enter. The information officer signals him to stop. The photographer shows him his media pass.

"Generally, the media is not allowed inside the polling place but they can take pictures from the entrance if they are not blocking access to electors."

The next scene is shot inside the polling place. A different information officer approaches the central poll supervisor who is talking with the poll clerk at his table. The deputy returning officer is seated next to him, an elector is behind the voting screen and two candidates' representatives are seated along the wall nearby. The information officer explains the situation outside.

"If anyone from the media arrives, let the central poll supervisor know immediately to confirm with the office that the media are indeed allowed."

The next shot is a close-up of a table. The information officer places four folders on the table, one folder for each of the candidates' representatives.

"On election day only:

The next shot is a close-up of the poll clerk's hand signing the Statement of Electors who Voted on Polling Day followed by a side view of the table where the poll clerk and the deputy returning officer are seated. The information officer arrives and the poll clerk hands him a bingo sheet.

The next shot shows the table where the information officer had placed folders for the candidates' representatives. He slides the bingo sheet inside each folder. As a candidate's representative arrives and asks for a bingo sheet, the information officer checks his badge and hands him the sheet.

The final shot shows a very busy polling place. The information officer directs electors. In the background, the poll clerk and the deputy returning officer, seated at their table, serve two electors. Two candidates' representatives are seated nearby. The central poll supervisor checks her notes. The registration officer fills out a form for an elector.

"Being active and proactive in directing traffic will help reduce line-ups and make sure electors are served as efficiently as possible."