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Revising Agent's Manual


This chapter covers the following topics:

1.1 Message from Elections Canada

Voting is an important part of our democratic society. Revising the lists of electors is a key step in making the voting process an easy and pleasant experience for the elector. Your role in updating the lists of electors and in ensuring the accuracy and integrity of this process is essential to our success.

It is important to remember that procedures and legislation at the federal level differ from those at the provincial, territorial and municipal levels.

A section entitled Reference Material has been added to this manual. It includes: a summary of the decision taken by the Canadian Human Rights Tribunal in the case of Reverend Hughes, a corresponding case study, and pertinent sections of the Canadian Charter of Rights and Freedoms and the Canadian Human Rights Act. This material is mandatory reading.

1.2 Your Oath of Office

Before you begin working, the returning officer (RO), the assistant returning officer (ARO) or a person delegated by the returning officer will administer the Appointment and Oath (for election or referendum officers) form (EC 10130).

EC 10130

This form:

Make sure the personal information on the form is accurate. Please do not lose it!

Note: Elections Canada (EC) can share your name, address and telephone numbers with other electoral agencies for electoral purposes only. If you consent to EC sharing your information, tick the consent box included on the Appointment and Oath (for election or referendum officers) form (EC 10130).

1.3 General Expectations of Election Officers

As a representative of Elections Canada, there are certain expectations of how to conduct yourself while performing your duties.


You are responsible only to your returning officer, and not to any political party or candidate.

As a revising agent, you must not participate in partisan political activities from the beginning of your appointment until the end of your term, which may extend until polling day.

This means that:


You are expected to:

Election Personnel Identification Card

Bilingual Service

Elections Canada is legally responsible for ensuring that all electors receive service in either official language, English or French.

In all cases, you must greet the elector in a bilingual manner:

Note: If an elector does not speak French or English and you are therefore unable to complete the transaction, contact your revision supervisor or the returning officer.

Smoke-free Environment

Revising agents, though they may work in a variety of locations, are responsible for providing a smoke-free environment for electors at all times.

1.4 Serving Electors

When conducting revision activities, you are responsible for respecting electors' rights.

Follow these guidelines when you are interacting with electors:

Electors Who Require Special Assistance

Elections Canada supports respectful assistance to electors with a disability, electors who are senior citizens, electors who are unable to read, and any other elector who requires special assistance.

Remember when Offering Assistance: Ask – Listen – Do.

Follow these guidelines when assisting electors:

Note: Service dogs that assist an elector with seeing or for another disability must be admitted to any building. The dog must not be disturbed while carrying out its duties.

1.5 Privacy of Information

Elector information is confidential and must be safeguarded at all times.

Collecting Personal Information

Elector information is collected and securely maintained by Elections Canada, and is used for the purposes of an electoral event.

Information added to the National Register of Electors may be communicated to other provincial election agencies to update their lists of electors.

Protecting Personal Information

You must respect the privacy of elector information at all times, and treat it with care and professionalism.

You must follow these guidelines when handling private information:

When completing revision activities using the computer:

Misuse or Loss of Personal Information

You must immediately advise the ARO or the AARO of any improper use or loss of elector information.

For example:

Note: In the above cases, the ARO or AARO will follow up with ECHQ for a plan of action.

Disposing of Documents Containing Personal Information

To ensure the privacy and confidentiality of elector information, all materials containing sensitive information, such as elector details or identification documents, must be shredded by EC headquarters.

Follow these guidelines to dispose of documents containing personal information:

Note: Documents containing personal information are not to be disposed of at the office of the returning officer, but must be included in Lot 11 (shredding), and sent to EC at the end of the event.