Online Survey of Associations

APPENDIX

Questionnaires

Web Survey for Associations and Organizations

During the 2008 federal general election, which was held on October 14, 2008, Elections Canada provided information on various aspects of the election, including where, when and how to vote, and offered services to specific groups of electors.

Information was also provided to several associations and organizations across the country representing or serving these groups of electors.

We are seeking the feedback of associations and organizations about the information and services provided during the electoral period.

Your feedback will assist Elections Canada in improving its efforts in reaching out to these electors. Thank you in advance for taking the time to complete this questionnaire.

PART A – GENERAL

1. WHAT IS THE NAME OF YOUR ORGANIZATION?
   • Prefer not to say
     
     
     
2. WHAT IS YOUR POSITION WITHIN YOUR ORGANIZATION?
   • Prefer not to say
     
     
     

ASK YOUTH GROUPS/STUDENT ASSOCIATIONS ONLY

3. DOES YOUR ORGANIZATION REPRESENT... PLEASE CHECK ALL THAT APPLY
   • students at the college/CEGEP level?
   • students at the university level?
   • youth (18–24 years old)?
   • youth (25–34 years old)?
     
     
     

IF ABORIGINAL ASSOCIATION, SKIP TO Q.5

4. THINKING ABOUT THE GEOGRAPHIC SCOPE OF YOUR ACTIVITIES, WOULD YOU DESCRIBE YOUR ORGANIZATION AS NATIONAL, PROVINCIAL OR LOCAL?
   • National
   • Provincial
   • Local
   • Not sure
     
     
     
5. DOES YOUR ORGANIZATION PROVIDE INFORMATION AND/OR SERVICES DIRECTLY TO ITS MEMBERS?
   • Yes
   • No
   • SKIP TO QUESTION 7
   • Not sure
     
     
     

IF YES TO Q.5 – OTHERS SKIP TO Q.7

6. ON AN ANNUAL BASIS, TO HOW MANY PEOPLE WOULD YOU SAY THAT YOUR ORGANIZATION PROVIDES INFORMATION OR SERVICES?
   
   

ASK ALL

7. DID YOUR ORGANIZATION PROVIDE INFORMATION TO ITS MEMBERS ABOUT FEDERAL ELECTIONS

   	Yes	No	Not sure
   during the recent federal election?
   in previous federal elections?

IF YES TO EITHER PART OF Q.7 – OTHERS SKIP TO Q.10

8. WHAT KIND OF ELECTION INFORMATION DID YOU PROVIDE? (PLEASE CHECK ALL THAT APPLY)

   Who can vote
   How and where to register
   How, when and where to vote
   The voter identification required at the poll in order to vote
   Information about candidates
   Information about political parties
   Other, please specify below:
   Not sure / prefer not to say

IF NOT SURE/PREFER NOT TO SAY TO Q.8, SKIP TO Q.10

9. HOW DO YOU USUALLY PROVIDE ELECTION INFORMATION TO YOUR MEMBERS? (PLEASE CHECK ALL THAT APPLY)

   In person on a case-by-case basis
   At group meetings/information sessions
   On display at the office
   By mail
   By phone
   By fax
   By e-mail (e-bulletins, newsgroups, LISTSERV, etc.)
   Through the organization's Web site
   Other, please specify below:
   Not sure / prefer not to say

   
   
   
10. DID YOU RECEIVE ANY REQUESTS FOR INFORMATION ABOUT THE ELECTORAL PROCESS FROM YOUR MEMBERS DURING THE RECENT FEDERAL ELECTION?

    Yes
    No		SKIP TO QUESTION 13
    Not sure

IF YES TO Q.10 – OTHERS SKIP TO Q.13

11. WHAT KIND OF INFORMATION DID THEY ASK FOR? (CHECK ALL THAT APPLY)

    Who can vote
    How and where to register
    How, when and where to vote
    The voter identification required at the poll in order to vote
    Information about candidates
    Information about political parties
    Other, please specify below:
    Not sure / prefer not to say

    
    
    
12. HOW DID YOU RESPOND TO THESE REQUESTS? PLEASE CHECK ALL THAT APPLY

    Provided the information directly
    Contacted Elections Canada on their behalf and then relayed the relevant information to them
    Directed them to the local Elections Canada office (returning officer) in the electoral district
    Instructed them to call Elections Canada in Ottawa at 1-800-463-6868 (1-800-INFO-VOTE)
    Instructed them to visit Elections Canada's Web site (www.elections.ca)
    Other, please specify below:
    Not sure / prefer not to say

    
    
    
13. WHAT WOULD BE THE BEST WAY OF PROVIDING ELECTION INFORMATION TO THE MEMBERS OF YOUR ORGANIZATION?
    
    ____________________________________________________________________
    Not sure/prefer not to say
    
    _____________________________________________________________________
    
    
14. ARE YOU AWARE OF ANY PROBLEMS THAT YOUR MEMBERS MAY HAVE ENCOUNTERED WHILE VOTING DURING THE RECENT FEDERAL ELECTION?

    Yes
    No		SKIP TO QUESTION 16
    Not sure

    
    
    

IF YES TO Q.14 – OTHERS SKIP TO Q.16

15. PLEASE INDICATE BELOW WHAT PROBLEMS YOUR MEMBERS ENCOUNTERED:
    
    _______________________________________________________________________________
    
    
16. WOULD YOU SAY THAT THE NEW IDENTIFICATION REQUIREMENTS CREATED AN IMPEDIMENT TO VOTING FOR MANY, A FEW OR NONE OF YOUR MEMBERS DURING THE RECENT FEDERAL ELECTION?

    Many of them
    A few of them
    None of them		SKIP TO PART B
    Not sure

    
    
    

IF YES TO Q.16 – OTHERS SKIP TO PART B

17. PLEASE INDICATE BELOW HOW THE NEW IDENTIFICATION REQUIREMENTS CREATED AN IMPEDIMENT TO VOTING FOR SOME OF YOUR MEMBERS:
    
    _______________________________________________________________________________
    
    Not sure/prefer not to say
    
    _______________________________________________________________________________
    
    

PART B – INFORMATION PRODUCTS/SERVICES

During the recent federal election, Elections Canada provided various products and services to specific groups of electors.

18. DID YOUR ORGANIZATION RECEIVE ANY INFORMATION MATERIALS FROM ELECTIONS CANADA DURING THE RECENT FEDERAL ELECTION?

    Yes
    No		SKIP TO QUESTION 20
    Not sure

IF YES TO Q.18 – OTHERS SKIP TO Q.20

19. WHAT INFORMATION DID YOUR ORGANIZATION RECEIVE FROM ELECTIONS CANADA:
    _______________________________________________________________________________
    
    Not sure/prefer not to say
    
    _______________________________________________________________________________
    
    
20. DID YOUR ORGANIZATION ORDER ANY INFORMATION MATERIALS FROM ELECTIONS CANADA DURING THE RECENT FEDERAL ELECTION?

    Yes
    No		SKIP TO QUESTION 23
    Not sure

    
    
    
21. WHAT INFORMATION DID YOUR ORGANIZATION ORDER FROM ELECTIONS CANADA:
    _______________________________________________________________________________
    
    Not sure/prefer not to say
    
    _______________________________________________________________________________
    
    
22. PLEASE INDICATE YOUR LEVEL OF AGREEMENT WITH THE FOLLOWING STATEMENTS:

    	Strongly disagree	Somewhat disagree	Somewhat agree	Strongly agree	Does not apply
    It was easy to order information materials from Elections Canada.
    When we placed orders for information materials, we received them within a reasonable time frame.

    
    
    
23. HOW EFFECTIVE DO YOU THINK THE FOLLOWING PRODUCTS AND SERVICES WOULD BE IN TERMS OF INFORMING YOUR MEMBERS ABOUT FEDERAL ELECTIONS?
    
    PLEASE CHECK ALL THAT APPLY – IF YOU ARE NOT FAMILIAR WITH THE DOCUMENT TITLE, YOU MAY CLICK ON THE LINK AND VIEW THE DOCUMENT PRIOR TO RESPONDING

    	Not effective at all	Not very effective	Somewhat effective	Very effective	Not sure
    Ask all (10)
    11) Web site (www.elections.ca)? LINK
    12) Toll-free line: 1-800-463-6868 (1-800-INFO-VOTE)?
    13) Pamphlet: "I'm Mailing My Vote" LINK
    14) Voter Information Guide LINK
    Ask Aboriginal association only (20)
    21) Web page for Aboriginal electors? LINK
    22) Voter information guide available in several Aboriginal languages? LINK TO CURRENT EC SITE
    23) Voter identification at the polls available in several Aboriginal languages? LINK TO CURRENT EC SITE
    24) Elections Canada's e-bulletins for Aboriginal electors? LINK
    Ask ethnocultural associations only (30)
    32) Voter information guide available in several heritage languages? LINK TO CURRENT EC SITE
    33) Voter identification at the polls available in various heritage languages? LINK TO CURRENT EC SITE
    34) Elections Canada's e-bulletins for electors from ethnocultural groups? LINK
    Ask associations for persons with special needs only (40)
    41) Web page for voters with special needs? LINK
    42) 1-800-361-8935 TTY number?
    43) Elections Canada's e-bulletins for electors with special needs? LINK
    Ask youth groups/student associations only (50)
    51) Web page for youth and students? LINK
    52) Elections Canada's e-bulletins for youth and students? LINK
    53) Frequently Asked Questions for Students and Young Electors LINK

    
    
    

ASK ALL

24. DO YOU RECALL RECEIVING ELECTIONS CANADA E-BULLETINS DURING THE RECENT FEDERAL ELECTION?

    Yes
    No		SKIP TO QUESTION 27
    Not sure

    
    
    

IF YES TO Q.24 – OTHER SKIP TO Q.27

25. DID YOU DISTRIBUTE THEM TO YOUR MEMBERS?

    Yes
    No		SKIP TO QUESTION 27
    Not sure

    
    
    
26. WHAT ARE SOME OF THE REASONS THAT YOUR ORGANIZATION DID NOT DISTRIBUTE THE E- BULLETINS TO YOUR MEMBERS?

    Do not have email addresses
    Do not consider it our role/responsibility
    Other, please specify below:
    Not sure / prefer not to say

ASK ONLY FOR STUDENT/YOUTH GROUPS AND ETHNOCULTURAL GROUPS – OTHERS SKIP TO Q.33

During the recent federal election, Elections Canada expanded its Community Relations Officer Program. This program varies from one electoral district to the next based on socio-demographic diversity. The key responsibilities of Community Relations Officers include liaising with various organizations, providing election materials, and organizing kiosks and information sessions.

27. DURING THE RECENT FEDERAL ELECTION, DID A COMMUNITY RELATIONS OFFICER FROM ELECTIONS CANADA CONTACT YOU OR YOUR ORGANIZATION?

    Yes
    No		SKIP TO QUESTION 30
    Not sure

    
    
    

IF YES TO Q.27 – OTHERS SKIP TO Q.31

28. WHICH OF THE FOLLOWING SERVICES DID THE COMMUNITY RELATIONS OFFICER PROVIDE TO YOUR ASSOCIATION? (PLEASE CHECK ALL THAT APPLY)

    An information kiosk
    Information sessions
    Translation services
    Information materials
    Other, please specify below:
    Not sure

    
    
    
29. HOW SATISFIED WERE YOU WITH THE SERVICES THE COMMUNITY RELATIONS OFFICER PROVIDED?

    Very satisfied
    Somewhat satisfied
    Somewhat dissatisfied
    Very dissatisfied
    Not sure/prefer not to say

30. IN YOUR VIEW, WHAT, IF ANYTHING, COULD BE DONE TO MAKE THE COMMUNITY RELATIONS OFFICER PROGRAM MORE EFFECTIVE IN REACHING YOUR MEMBERS TO INFORM THEM ABOUT FEDERAL ELECTIONS?
    
    _________________________________________________________________________

ASK ALL

31. HOW EFFECTIVE DO YOU THINK THE FOLLOWING ACTIVITIES WOULD BE IN INFORMING THE MEMBERS OF YOUR ORGANIZATION ABOUT FEDERAL ELECTIONS?
    (ASK ALL)

    	Not at all effective	Not very effective	Somewhat effective	Very effective	Not sure
    Setting up information kiosks
    Holding information sessions
    Providing translation services
    Distributing information materials

    
    
    
32. IF YOU ANSWERED "NOT VERY" OR NOT AT ALL EFFECTIVE" PLEASE EXPLAIN WHY YOU SAY THAT BELOW:
    
    ____________________________________________________________________
    Not sure/prefer not to say
    
    _____________________________________________________________________
    
    

ASK ALL

33. DO YOU HAVE ANY SUGGESTIONS THAT MIGHT HELP ELECTIONS CANADA TO ASSIST YOUR ORGANIZATION IN INFORMING ITS MEMBERS ABOUT FEDERAL ELECTIONS?
    _____________________________________________________________________
    
    

Thank you!

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