4. Complaints – Annual Report on the Access to Information Act for the period ending March 31, 2021
Individuals who are not satisfied with the processing of their access to information request can file a complaint with the Office of the Information Commissioner of Canada (OIC).
The OIC received a total of 3 complaints against the Office of the Chief Electoral Officer in 2020-2021. At the beginning of the reporting period, the OIC also had 4 outstanding complaints received in previous years to consider. Four complaints against the Office of the Chief Electoral Officer were closed in 2020-2021.
The OIC determined that the three complaints received in 2020-2021, alleging that the Office of the Chief Electoral Officer had failed to respond within the time limits set out in the Access to Information Act, were resolved as the requested records had been released prior to the start of the OIC's investigations. The OIC determined that a complaint received in 2018-2019 was resolved as additional information had been released to the requester during the course of their investigation.
Two complaints from 2019-2020, one alleging that the Office of the Chief Electoral Officer refused to process a request and the other alleging that the Office of the Chief Electoral Officer had improperly applied exemptions so as to unjustifiably deny access to the requested information, are still under investigation. Another complaint from 2017-2018, alleging that the Chief Electoral Officer had improperly applied exemptions is still under investigation as well.