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Registration Officer Guidebook

Good to know

This section includes information you might need at any time.

Tips

  • If you are facing a situation that isn't described in this guidebook, or you need additional help, see your CPS
  • Your CPS will plan for breaks. Wait to be relieved before taking a break

Candidates' representatives

Candidat's badge
Text version of "Candidat's badge"

Candidates and representatives must wear the badge shown above.

They must sign in with the CPS at each polling place they visit.

Their main contact is the CPS, who can ask them to leave or have them removed if they don't follow Guidelines for Candidates' Representatives EC 20045.

They must stay neutral in the polling place, and they must respect the secrecy of the vote.

One representative per candidate is allowed at your registration table at a time.

  • they can sit near to your table. They cannot sit at it
  • they cannot ask the elector to see their ID, but they can do that at the polling station
  • they can review the documents at your table
  • they should not interrupt the process at the registration table
  • Reg.O: Ask to see their badge. If they don't have it, send them to the CPS
  • Reg.O: Show them where they can sit
    If you have any questions about the behaviour of candidates or representatives, talk to the CPS

Cell phones in the polling place

Electors, candidates or representatives can use their cell phones inside the polling place if they do not disturb others.

No one may record, film or take pictures inside the voting place. There is one exception: Electors with a disability are allowed to use their cell phone behind the voting screen as an assistive tool to help them vote

Visitors

Visitor's badge
Text version of "Visitor's badge"

Elections Canada authorizes visitors. They must wear the badge shown above.

Their main contact is the CPS.

They must stay neutral in the polling place, and respect the secrecy of the vote.

They might be alone or in a group. They might be observing any aspect of the polling place. They will not interrupt you or the voting process, but they might ask questions if you are not busy.

  1. Reg.O: Ask to see their badge. If they don't have it, send them to the CPS
  2. Reg.O: Show them where they can sit

    If you have any questions about the behaviour of visitors, talk to the CPS

Auditors

Auditor's badge
Text version of "Auditor's badge"

The Canada Elections Act requires that an audit take place to ensure compliance with the procedures at polling places. An auditor may come to your polling place.

Elections Canada authorizes auditors. They must wear the badge shown above. Their main contact is the CPS. They must stay neutral in the polling place, and respect the secrecy of the vote.

Auditors usually work alone. They are observing voting procedures and reviewing the records being kept. They may observe at polling stations and at registration desks. They will not interrupt you or the voting process.

  • they may circulate freely within the polling place
  • they may sit close to your table so that they can observe properly
  • they may examine an elector's ID documents, but they cannot handle them
  • they may review the documents at your table without interrupting the voting process
  • they may ask you questions
  • they will be making notes, on paper or on a laptop or a tablet
  1. Ask to see their badge. If they don't have it, send them to the CPS
  2. Show them where they can sit

    If you have questions about procedures, ask the CPS, not the auditor. If you have any questions about the behaviour of auditors, talk to the CPS

Tools for electors who need extra help

Some electors may need extra tools to vote independently.

You have this tool at your table:

  • EC 50140 Welcome to Your Polling Place Card – can be used to explain the voting process

See your CPS to get this tool:

  • Magnifier – used to magnify and illuminate a document so the elector can see it better

The elector can use their smartphone to help them in the voting process. If the app is used to take a photo of the ballot, ask them to make sure the photo is deleted after they have voted.

These tools are available for the voting process, but you won't need them at your table:

  • Braille list of candidates – for electors who can read braille (at ordinary polls only)
  • EC 50170 Voting Template – used to hold the ballot in place and to help electors feel where to mark the ballot
  • EC 50174 List of Candidates in Large Print – printed in a larger format for electors with a visual impairment

Feedback, concerns or complaints

If someone has feedback, a concern or a complaint:

  • take it seriously
  • if it is something you can address easily and quickly, address it, then tell the CPS
  • if you cannot address it easily and quickly, tell or direct the person to the CPS.

Traffic or lineups

  1. Reg.O: Ask electors waiting at your desk to stand behind the line
  2. Reg.O: Politely ask electors who have voted to leave
  3. Reg.O: If traffic persists, ask the CPS for help

Suspicious activities

  1. Reg.O: Inform the CPS right away
  2. Reg.O: Give them as much detail as possible, such as the person's name, address, time of incident and any statements made by that person
  3. Reg.O: Follow their instructions

Some examples of suspicious activities include:

  • Reg.O: destroying or removing electoral material or campaign signs
  • Reg.O: trying to use a fake ballot or one that was not issued to the elector by the DRO
  • Reg.O: leaving the polling place with a ballot(s)
  • Reg.O: trying to register or vote when not eligible or encouraging someone else to do so
  • Reg.O: trying to force someone to vote or refrain from voting
  • Reg.O: being intimidating or violent towards someone
  • Reg.O: spreading false or misleading information about candidates, political parties, when, where and ways to register and/or vote, or about qualifications to vote
  • Reg.O: taking photos or video inside the polling place unless pre-authorized by the Chief Electoral Officer
  • Reg.O: displaying campaign material inside a polling place

Workplace harassment and violence

Elections Canada upholds a zero tolerance policy on workplace harassment and violence.

The CPS is designated to receive, document and report incidents happening at the polling place.

See the CPS if you witness or are a victim of harassment or violence.

How do I use the Alphabetical List of Electors?

  1. Reg.O: Find elector's name
  2. Reg.O: Check that the address they gave you matches the list
  3. Reg.O: Find their polling station

    Note at advance polls, look for the Advance Polling District (AP No.).
    At ordinary polls, look for the Polling Station Number (PS No.)

Alphabetical List of Electors
Text version of "Alphabetical List of Electors"

How do I use the List of Polling Sites?

  1. Find the elector's polling station
  2. Find their polling place's address
  3. Check with CPS before sending elector to another polling place

List of Polling Sites
Text version of "List of Polling Sites"

How do I use the Poll Key?

Note If you can't find an address, see you CPS


  1. Ask elector for their address and find their street name
  2. Find the range of street numbers their street number belongs to
  3. Note at advance polls, look for the Advance Polling District (AP).
    At ordinary polls, look for the Polling Division (PD)

Poll Key
Text version of "Poll Key"