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Survey of Election Officers Following the 42nd Federal General Election

13. Questionnaire

Questionnaire

Survey of Election Officers

42nd Federal General Election

(October 19, 2015)

Revision date: November 26, 2015


Table of Contents


Introduction

Notes:

1. Unless stated otherwise, each question must be asked to all categories of election officers. Acronyms used to describe these categories are:

  • CPS – Central poll supervisor
  • RegO – Registration officer
  • DRO – Deputy returning officer
  • IO – Information officer
  • PC – Poll clerk

2. All questions allow for a 'Don't know / No answer' type of answer but this option is not read (DO NOT READ only).

Interviewer and Programming Notes


Survey length: if respondent asks about the length of the survey, inform him/her that it takes about 15 minutes to complete, depending on responses to some of the questions.

Research validity: if respondent questions the validity of the research or has questions about it, invite him/her to call elections canada at 1-800-463-6868 (toll-free from anywhere in canada).

Contact information: if respondent asks how p got his/her name and/or contact information, inform him/her that it was provided by elections canada based on information contained in the elections canada financial services system (ropay).

Survey registration system: if respondent asks about national survey registration system, say:

The registration system has been created by the survey research industry to allow the public to verify that the survey is legitimate, get information about the survey industry or register a complaint. The registration system's toll-free phone number is 1-800-554-9996.

Other inquiries: for any matter outside the scope of this survey, refer respondent to elections canada's 1-800-463-6868 toll-free line.

Focus on recent federal election: the focus of this survey is on the most recent federal election, held on october 19, 2015. It is not on any other election. This should be reiterated to respondents, as needed (i.e. The focus is not on any previous elections the respondent may have worked in).

Scale instructions: response categories/instructions for some of the scale questions are repetitive. Adjust the frequency of repeating the instructions to ensure clarity but avoid boredom.

'Don't know/no response' option: unless otherwise specified, all questions in the survey will allow for 'don't know/no response' option. Dk/nr is only specified where it relates to skip logic.

'Not applicable' option: where relevant a 'n/a = not applicable' option will be available to respondents.

Section headings: these should not be read to respondents


  1. Federal electoral district
    _________
  2. Type of poll (See Database)
    • 01 Advance poll only
    • 02 Ordinary poll on election day
    • 03 Advance poll and ordinary poll on election day
    • 04 Mobile poll
  3. Staffing position (See Database)
    • 01 Central poll supervisor
    • 02 Information officer
    • 03 Registration officer
    • 04 Deputy returning officer
    • 05 Poll clerk
  4. Oversample/Quota identifier (See Database)
    • 01 Aboriginal reserve
    • 02 Seniors residence/long-term care facility
    • 03 Mobile poll
    • 04 Student residence

Ask to speak with Mr./Ms. XXX. [From sample]

Confirm language of choice.


If not available at this time, arrange a time to call back.


If not available over the interview period, do not call again.


Hello [Mr./Ms. XXX]. I'm calling you on behalf of Elections Canada. My name is ___________________ from Forum Research, a public opinion research company. We are conducting telephone interviews with [Name Group] and other election officers who worked during the October 19, 2015, federal general election.

[If respondent asks, specify that the survey is being conducted for the following election officers: central poll supervisor, registration officer, deputy returning officer and poll clerk.]

It will take about 15 minutes of your time.

Giving your opinion is completely voluntary. Your decision to do so will not affect any of your current or future dealings with Elections Canada. All the information you provide will be kept anonymous and reported in aggregate form only.

If Hesitates: Would there be a better time for us to call you?

Accepts
01
Proceed with interview

Schedule Appointment
02
Mr./Ms. XXX, when would be a convenient time to call you back? (Record Date and Time.) Thank you Mr./Ms. XXX. I will call you back on (Date and time). Goodbye!

Refusal
99
Mr./Ms. XXX, thank you for your time. Goodbye!

If the respondent worked on both advance poll and polling day, ask questions only for advance polling until quota is filled

Section 1: General

Let's begin with a general question:


PollT. Can I confirm which type of polling station you worked at:

  1. Advance poll only
  2. Ordinary poll on election day
  3. Advance poll and ordinary poll on election day
  4. Mobile poll

1. As a (CPS, IO, RegO, DRO, PC), how would you rate your overall level of satisfaction with the way the last federal election went at your polling place? Are you...? [Read All]

  • 01 Very satisfied
  • 02 Fairly satisfied
  • 03 Not very satisfied
  • 04 Not at all satisfied

Do Not Read

  • 98 Don't know
  • 99 Refusal

2. Did you work as an election officer during the previous federal general election, which was held in May 2011?

  • 01 Yes
  • 02 No
  • 98 Don't know
  • 99 Refusal

3. (If Q.2 = 01) Which position(s) did you occupy in 2011?

  • 01 Central poll supervisor
  • 02 Information officer
  • 03 Registration officer
  • 04 Deputy returning officer
  • 05 Poll clerk
  • 06 Revising agent
  • 07 Other (Specify)
  • 98 Don't know
  • 99 Refusal

4. Did you ever work as an election officer in a provincial election?

  • 01 Yes (Accept a referendum if mentioned)
  • 02 No
  • 98 Don't know
  • 99 Refusal

5. How satisfied are you with your hourly rate of pay? Are you...? [Read All]

  • 01 Very satisfied
  • 02 Fairly satisfied
  • 03 Not very satisfied
  • 04 Not at all satisfied

Do Not Read

  • 98 Don't know
  • 99 Refusal

6. How satisfied are you with the time it took to receive your paycheque? Are you...? [Read All]

  • 01 Very satisfied
  • 02 Fairly satisfied
  • 03 Not very satisfied
  • 04 Not at all satisfied

Do Not Read

  • 98 Don't know
  • 99 Refusal

Section 2: Election Materials

7. How satisfied are you with the election materials that were provided to you? Are you...? [Read All]

[Interviewer: If asked: election materials are items such as posters, signs, guidebook, flow chart, etc.]

  • 01 Very satisfied
  • 02 Fairly satisfied
  • 03 Not very satisfied
  • 04 Not at all satisfied

Do Not Read

  • 98 Don't know
  • 99 Refusal

8. (If Q.7 = 03 or 04) Could you tell us which materials you were not satisfied with?

(Up to 3 mentions)

Precoded

  • 01 Posters
  • 02 Signs
  • 03 Guidebook
  • 04 Flow chart
  • 05 Other (specify)
  • 98 Don't know
  • 99 Refusal

9. Would you say that the guidebook was...? [Read All]

  • 01 Very useful
  • 02 Somewhat useful
  • 03 Not very useful
  • 04 Not at all useful

Do Not Read

  • 98 Don't know
  • 99 Refusal

10. (CPS, RegO, DRO and PC only) How satisfied were you with the lists of electors that were provided to you? Were you...? [Read All]

  • 01 Very satisfied
  • 02 Fairly satisfied
  • 03 Not very satisfied
  • 04 Not at all satisfied

Do Not Read

  • 97 – (DRO Only) Did not have to use the list of electors
  • 98 Don't know
  • 99 Refusal

11. (If Q.10 = 03 or 04) Could you tell us why you were not satisfied with the lists of electors?

(1 mention)


12. Would you say that the various forms provided to you were...? [Read All]... to complete?

  • 01 Very easy
  • 02 Somewhat easy
  • 03 Somewhat difficult
  • 04 Very difficult

Do Not Read

  • 98 Don't know
  • 99 Refusal

13. (CPS, PC only) Would you say that the bingo sheet was...? [Read All]... to complete?

If asked, read: This refers to the form used to record the identifier number of electors who came to vote, which was provided to the candidates or their representatives on a regular basis on election day and at the end of advance polling days. This is also called "Statement of the electors who voted on polling day."

  • 01 Very easy
  • 02 Somewhat easy
  • 03 Somewhat difficult
  • 04 Very difficult

Do Not Read

  • 98 Don't know
  • 99 Refusal

14. (only to those who worked on election day – and only cps, io and pc) On election day, did the candidates' representatives generally pick up the bingo sheets as soon as there were updates available?

  • 01 Yes
  • 02 No
  • 03 Not quite/Almost/For the most part
  • 98 Don't know
  • 99 Refusal

15. (advance polls – and only cps, io and pc) On advance voting days, did the candidates' representatives generally take photos of the bingo sheets?

  • 01 Yes
  • 02 No
  • 03 Not always/Sometimes
  • 98 Don't know
  • 99 Refusal

Section 3: Polling Place

16. Would you say that the building where you worked was suitable for holding an election?

  • 01 Yes
  • 02 No
  • 98 Don't know
  • 99 Refusal

17. (If Q.16 = 02) Why do you say that?

(Up to 3 mentions)

Precoded

  • 01 Not enough room
  • 02 Not accessible for people with disabilities
  • 03 Too cold or poor heating
  • 04 No parking space
  • 05 Other (Specify)
  • 98 Don't know
  • 99 Refusal

18. In terms of providing services to electors with disabilities, would you say that you were...? [Read All]

  • 01 Very well prepared
  • 02 Somewhat well prepared
  • 03 Not very well prepared
  • 04 Not at all prepared

Do Not Read

  • 97 – (DRO Only) Did not have to provide services to electors with disabilities (Go to Q.20)
  • 98 Don't know
  • 99 Refusal

19. Would you say that at your polling place the tools and services for electors with disabilities were suitable?

  • 01 Yes
  • 02 No
  • 98 Don't know
  • 97 – (DRO Only) Did not have to provide services to electors with disabilities
  • 99 Refusal

Section 4: Proceedings at the Polls

20. Overall, would you say that during your working hours the flow of electors at the polls went...? [Read All]

  • 01 Very smoothly
  • 02 Somewhat smoothly
  • 03 Not very smoothly
  • 04 Not at all smoothly

Do Not Read

  • 98 Don't know
  • 99 Refusal

21. (If Q.20 = 03 or 04) Why do you say that?


22. On a scale of 1 to 10, where 1 means it was not a problem at all and where 10 means it was a widespread problem, would you say that completing the required procedures at the polls was a source of delays for the voting process?

  • 01 Not a problem at all
  • 02...09
  • 10 A widespread problem
  • 98 Don't know
  • 99 Refusal

23. (CPS, RegO and DRO only) Would you say that it was...? [Read All]... to register electors?

  • 01 Very easy
  • 02 Somewhat easy
  • 03 Somewhat difficult
  • 04 Very difficult

Do Not Read

  • 97 ((If DRO only)) Did not have to deal with the registration of electors
  • 98 Don't know
  • 99 Refusal

24. (CPS, RegO and DRO only) Would you say that when registering an elector it was...? [Read All]... to use the forms?

  • 01 Very easy
  • 02 Somewhat easy
  • 03 Somewhat difficult
  • 04 Very difficult

Do Not Read

  • 97 Did not have to deal with the registration of electors ((If DRO only))
  • 98 Don't know
  • 99 Refusal

25. Did you witness any problems related to the duties of candidates' representatives?

  • 01 Yes
  • 02 No
  • 98 Don't know
  • 99 Refusal

26. (If Q.26 = 01) Could you tell us the nature of the problems you witnessed?

(Up to 3 mentions)

Precoded

  • 01 Interfered with the voting process
  • 02 Handled an elector's identification
  • 03 Displayed partisan symbols or material inside or near a polling place
  • 04 Took photographs or made audio or video recordings at the polling station
  • 05 Sat at the same table as the DRO and PC or RegO
  • 06 Handled ballots during the count
  • 07 Other (Specify)
  • 98 Don't know
  • 99 Refusal

27. Did you encounter any difficulties in providing services to electors in the official language, English or French, of their choice?

  • 01 Yes
  • 02 No
  • 98 Don't know
  • 99 Refusal

28. (If Q.27 = 01) Could you tell us what was done to solve these difficulties?

(Up to 3 mentions)


29. (CPS, RegO, DRO and PC only) How easy was it to deal with exceptional cases, for example: completing various certificates or administering oaths?

  • 01 Very easy
  • 02 Somewhat easy
  • 03 Somewhat difficult
  • 04 Very difficult

Do Not Read

  • 97 Did not have to deal with exceptional cases (If DRO only)
  • 98 Don't know
  • 99 Refusal

30. (If Q29 = 03 or 04) Why do you say that?

  • 01 Not well prepared / trained
  • 02 Lack or missing tools or forms
  • 03 Too complex
  • 04 Too many forms
  • 05 Too difficult to use the forms
  • 06 Electors didn't understand or were reluctant

Do Not Read

  • 98 Don't know
  • 99 Refusal

Section 5: Identification Requirements

31. Overall, how well did the identification of electors proceed during the vote? Would you say it generally went...? [Read All]

  • 01 Very well
  • 02 Somewhat well
  • 03 Not very well
  • 04 Not well at all

Do Not Read

  • 98 Don't know
  • 99 Refusal

32. (RegO and DRO only) Would you say that you were...? [Read All] to apply the voter identification requirements?

  • 01 Very well prepared
  • 02 Somewhat well prepared
  • 03 Not very well prepared
  • 04 Not at all prepared

Do Not Read

  • 97 Did not have to deal with the identification requirements for voters
  • 98 Don't know
  • 99 Refusal

33. Generally, how well prepared did electors seem about the voter identification requirements? Would you say that they were...? [Read All]

  • 01 Very well prepared
  • 02 Somewhat well prepared
  • 03 Not very well prepared
  • 04 Not at all prepared

Do Not Read

  • 98 Don't know
  • 99 Refusal

34. (RegO and DRO only) Did you experience specific problems when verifying:

  • a) the address of electors?
    • 01 Yes
    • 02 No
    • 98 Don't know
    • 99 Refusal
  • b) the identity of electors?
    • 01 Yes
    • 02 No
    • 98 Don't know
    • 99 Refusal

35. (If Q.34 a) and/or b) = 01) Could you briefly describe these problems?

(Up to 3 mentions)

Precoded

  • 01 Improper ID
  • 02 Address did not match the list of electors
  • 03 Identity did not match the name on the list of electors
  • 04 Elector was not on the voters list
  • 05 Other (Specify)
  • 98 Don't know
  • 99 Refusal

36. On a 1 to 10 scale, where 1 means it was not a problem at all and where 10 means it was a widespread problem, tell me if each of the following situations was a problem or not:

  • a) (DRO only) Electors were refused their ballot due to their inability to satisfy the ID requirements
    • 01 Not a problem at all
    • 02...09
    • 10 A widespread problem
    • 98 Don't know
    • 99 Refusal
  • b) (RegO and DRO only) Electors were refused their registration due to their inability to satisfy the ID requirements
    • 01 Not a problem at all
    • 02...09
    • 10 A widespread problem
    • 97 Did not have to deal with the registration of electors (If DRO only)
    • 98 Don't know
    • 99 Refusal
  • c) (CPS and IO only) Electors showed up at the poll without the proper ID documents
    • 01 Not a problem at all
    • 02...09
    • 10 A widespread problem
    • 98 Don't know
    • 99 Refusal
  • d) (RegO and DRO only) Electors had ID showing their name but no document to prove their address
    • 01 Not a problem at all
    • 02...09
    • 10 A widespread problem
    • 98 Don't know
    • 99 Refusal
  • e) (DRO only) Electors thought they could use their voter information card as a piece of identification to vote
    • 01 Not a problem at all
    • 02...09
    • 10 A widespread problem
    • 98 Don't know
    • 99 Refusal
  • f) (RegO and DRO only) Electors thought they could use their voter information card as a piece of identification to register
    • 01 Not a problem at all
    • 02...09
    • 10 A widespread problem
    • 97 Did not have to deal with the registration of electors (If DRO only)
    • 98 Don't know
    • 99 Refusal

37. (ASK ALL: CPS, IO, RegO, DRO AND PC) Did you witness any cases related to an elector's identity being challenged by a candidate or a candidate's representative?

  • 01 Yes
  • 02 No
  • 98 Don't know
  • 99 Refusal

38. (If Q.37 = 01) Could you tell us how many times you witnessed this?

  • 01 1 to 5 times
  • 02 6 to 10 times
  • 03 11 to 20 times
  • 04 20 times or more
  • 98 Don't know
  • 99 Refusal

Section 6: Closing the Polling Station

39. (CPS, IO, DRO and PC only) Overall, would you say that closing the polling station went...? [Read All]

  • 01 Very well
  • 02 Fairly well
  • 03 Not very well
  • 04 Not well at all

Do Not Read

  • 98 Don't know
  • 99 Refusal

40. If Q.39 = 03, 04 or 98) Why do you say that?

(Up to 3 mentions)

Precoded

  • 01 Problems with vote counting
  • 02 Interference by candidates' representatives
  • 03 Instructions not clear (handbook, flow chart)
  • 04 Missing flow chart
  • 05 Missing seals
  • 06 Missing envelopes
  • 07 Missing handbook
  • 08 No assistance from colleagues
  • 09 Other (Specify)
  • 98 Don't know
  • 99 Refusal

41. (CPS, DRO and PC only) Would you say that the flowchart provided for closing the polling stations was... [Read All]... in helping you wrap up the election materials?

  • 01 Very useful
  • 02 Somewhat useful
  • 03 Not very useful
  • 04 Not at all useful

Do Not Read

  • 98 Don't know
  • 99 Refusal

42. What would be the first thing to change, if anything, to make it easier for you to do your work inside the polling place?

(1 mention)

Precoded

  • 01 Better training
  • 02 Have breaks (Allow for another person to take over)
  • 03 Less paperwork
  • 04 Other (Specify)
  • 98 Don't know
  • 99 Refusal

43. (IO, RegO, DRO and PC only) Generally speaking, how satisfied are you with the quality of support you received from the central poll supervisor? Are you...? [Read All]

  • 01 Very satisfied
  • 02 Somewhat satisfied
  • 03 Not very satisfied
  • 04 Not satisfied at all

Do Not Read

  • 98 Don't know
  • 99 Refusal

Section 7: Training

44. Generally speaking, how well prepared would you say you were to undertake your tasks during the last federal election? Would you say you were...? [Read All]

  • 01 Very well prepared
  • 02 Somewhat well prepared
  • 03 Not very well prepared
  • 04 Not well prepared at all

Do Not Read

  • 98 Don't know
  • 99 Refusal

45. How satisfied were you with the training session? Were you...? [Read All]

  • 01 Very satisfied
  • 02 Fairly satisfied
  • 03 Not very satisfied
  • 04 Not at all satisfied

Do Not Read

  • 98 Don't know
  • 99 Refusal

46. (If Q.45 = 03 or 04) What do you think should be done to improve the training you received?

(Up to 3 mentions – Do not probe for more mentions)


47. How useful was the training on the topic of accessibility and sensitivity towards people with disabilities? Was it...? [Read All]

  • 01 Very useful
  • 02 Somewhat useful
  • 03 Not very useful
  • 04 Not at all useful

Do Not Read

  • 97 Did not have to deal with people with disabilities
  • 98 Don't know
  • 99 Refusal

48. Did you do any training study at home?

  • 01 Yes
  • 02 No
  • 98 Don't know
  • 99 Refusal

49. (If Q.49 = 01) How much time did you spend? [In hours]


50. (If Q.49 = 01) Did you watch the training videos online?

  • 01 Yes
  • 02 No
  • 98 Don't know
  • 99 Refusal

51. (If Q.51 = 01) How useful were these training videos? Were they...? [Read All]

  • 01 Very useful
  • 02 Somewhat useful
  • 03 Not very useful
  • 04 Not at all useful

Do Not Read

  • 98 Don't know
  • 99 Refusal

52. Overall, would you say that your working conditions were...?

  • 01 Very good
  • 02 Somewhat good
  • 03 Not very good
  • 04 Not at all good

Do Not Read

  • 98 Don't know
  • 99 Refusal

53. (If Q.53 = 03 or 04) Why do you say that?

  • 01 Salary not adequate
  • 02 Number of hours of work
  • 03 Place of work
  • 04 Lack of break
  • 05 Tools
  • 06 Complexity of tools
  • 07 Complexity of unique cases
  • 98 Don't know
  • 99 Refusal

Section 8: Sociodemographics

To conclude the survey, I would like to ask you a few quick questions about yourself. Your answers will be used solely for statistical purposes. Let me remind you that this study is totally confidential.

54. What is your year of birth?

  • Record year of birth: _________________
  • 98 Don't know
  • 99 Refusal

55. Could you please tell me your ethnic or cultural background?

Do Not Read. If multiple ethnic origins offered, ask for primary, but accept visible minority first over White/Caucasian.

Group Includes
01 White / Caucasian English-Canadian, French-Canadian and non-visible minority (includes English, Irish, Scottish, German, French, Italian)
02 Chinese Chinese, Hongkongese, Taiwanese
03 East Asian Japanese, Korean
04 South Asian / East Indian Bangladeshi, Bengali, Bruneian, Gujarati, East Indian, Indo Pakistani, Mauritian, Mayotte, Mongolian, Pakistani, Punjabi, Singhalese, Sri Lankan, Tamil
05 Southeast Asian Vietnamese, Cambodian, Malaysian, Laotian, Indonesian, Singaporean, Burmese, Kampuchean, Thai
06 Filipino
07 Black (Africa, Caribbean) Angolan, Anguillan, Antiguan, Aruba/Netherlands Antilles, Bahamian, Barbadian, Belizean, Beninese, Bermudan, Botswanan, Burkinan, Burundian, Cameroonian, Cape Verde Islands, Cayman Islands, Central African, Chadian, Comoros Islands, Congolese, Dominican, Equatorial Guinean, Ethiopian, Gabonese, Gambian, Ghanaian, Grenadian, Guadeloupian, Guinean, Guinea-Bissauan, Guyanese, Haitian, Ivorian, Jamaican, Kenyan, Lesothan, Liberian, Malagasy, Malawian, Malian, Martinican/French Guianan, Montserratan, Mozambican, Namibian, Nevisian, Nigerien, Nigerian, Rwandan, Vincentian/Grenadines, Saint Lucian, Senegalese, Trinidadian, Tobagonian, West Indian, Other Caribbean, Other African
08 Latin American All Central and South American countries, Mexico, Cuba, Puerto Rico
09 West Asian / North African / Arab Afghan, Algerian, Armenian, Bahrain, Bhutanese, Egyptian, Iranian, Iraqi, Israeli, Jordanian, Kurdish, Kuwaiti, Lebanese, Libyan, Maghrebi origins, Mauritanian, Moroccan, Nepalese, Omani, Palestinian, Yemenite, Saudi Arabian, Syrian, Turk
10 Pacific Islands Fijian, Melanesian, Micronesian, Polynesian, Tongan, Tuvaluan, Wake Island, Samoan, American Samoa, Coral Sea Islands Territory, Kiribatian, Nauruan, Norfolk Island, Northern Mariana Island, Tokelau, Pitcairn Islands, Trust Territory of the Pacific Islands, Vanuatuan, Wallis and Futuna Islands, Cook Islands, Johnston Atoll, Guam, Midway Islands, New Caledonian
96 Aboriginal First Nations, Métis, Inuit
97 Other visible minorities Record _________________
98 Don't know
99 Refusal

This concludes the interview. On behalf of Elections Canada, I thank you for your time. Please be assured that the findings of this research will be used as statistical information and that all information you have provided will be kept anonymous.

If interested: Elections Canada will publish a report on its website once completed. You will be able to access the report there.

If asked: Their website address is www.elections.ca.

If asked: Elections Canada did not indicate the exact date when the results would be published.

Terminate.


Record

56. Language of interview

  • 01 English
  • 02 French

57. Record gender

  • 01 Male
  • 02 Female
  • 98 Don't know